Frequently Asked Questions
Everything you need to know about your Damson Madder order, from shipping updates to our sustainability practices.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return an item that doesn't fit?
We accept returns within 28 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please use our online portal to generate your return label.
Are Damson Madder products sustainably made?
Sustainability is at our core. We prioritize organic cotton, recycled polyester, and linen. We work closely with our supply chain to ensure ethical manufacturing processes and minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay for a more flexible checkout experience.
How do I care for my Damson Madder garments?
To ensure longevity, we recommend washing your items at 30 degrees Celsius and avoiding the tumble dryer. Always refer to the specific care label inside your garment for detailed instructions.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we have a very small window for changes. Please contact our customer service team immediately, and we will do our best to assist you before the order is dispatched.